TeaHorse was the first online supplier I purchased from. As a newbie to loose tea I was intrigued by their monthly subscription deal, offering you a small pack of four different teas usually tied in or related to a theme. £11.95 a month gets you four different teas in sealed packs, brewing instructions on the label, a sheet including tasting notes and a handy pack of loose tea papers allowing you to brew loose leaf tea without the need for a teapot or infuser. Superb!
My first order comprised of a mixture of sample packs of tea, each enough to make a couple of cups with, priced at £1.50 it allowed me the chance to learn and develop my tea tastes and £20 got me a nice varied selection of different teas from several countries. As one of the teas was not available, the delivery note included a hand written apology and they substituted it with a decent Assam and even threw in a free sample pack of English Breakfast tea for no extra charge. A very personal touch indeed.
The order was placed on Saturday and was posted through my door on Tuesday which is an impressive turnaround time. Each tea comes in a foil resealable pack with the name of the tea, its origin, brewing instructions which were very clear and concise. When looking at the pricing structure of their larger size packs they are not the cheapest out there but it is clear that the people at TeaHorse care very much about their business and their customers.
If you subscribe to the monthly scheme you can pause your subscription if you are away on holiday or you don’t particularly want that months choices so it doesn’t feel like you are tied into them. For the new person to loose tea this is an ideal way to learn and develop your tastes, not the most cost effective in terms of tea received per £ spent but the convenience of a new tea selection every month for a reasonable sum of money would make a good start for most people. If you want to buy your subscriptions in advance then the monthly cost becomes less.
I also contacted them via email and Twitter and on both counts they responded quickly and in a helpful manner and they made me feel really valued as a customer. Would I return and use them again? Most definitly.
Packaging – 9 / 10
Excellent
Information – 9 / 10
Full instructions given on the front of each pack – very handy
Price – 7 / 10
Still affordable. Decent price for the quality.
Service – 10 / 10
Brilliant after care.
Delivery – 9 / 10
Can’t fault – well packed into a box that fits through the letterbox
TEAHORSE = 46 / 50
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